Connect the drive to a different computer. If the computer can see and mount the drive, check the drive for errors. Please follow the steps below for assistance.
Windows Network Attached Storage (NAS) Troubleshooting
Check if the drive can be seen on USB 2. If the drive can be seen on a USB 2. Please refer to your motherboard manual or contact your PC manufacture to update the hardware drivers.
External drives should automatically be seen by the operating system. If the drive is not seen, follow the solutions below to assist in troubleshooting your external drive issue.
External Drive Troubleshooting – Mac
In some cases, an external drive formatted by one computer may not be seen by a different computer. For example: Please follow the steps below if the drive was originally formatted on a different computer:. In case the answer did not answer your question, you can always visit the WD Community for help from WD users. Return to WDC.
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Answer ID Please select the product type for the operating system from the table above. Click on Start Windows logo at the bottom-left of the screen Type services. Right-click the service to be edited and select Properties Select Automatic from the Startup type: Verify the My Cloud is connected to the same router or network as the computer If using two routers, ensure the My Cloud and computer are connected to the router closest to the internet connection Disconnect any USB devices connected to the My Cloud Restart the network router Check that both the power cord and network cable are securely plugged in on both ends Verify the original power adapter or an authorized replacement is being used on the My Cloud Please see Answer ID To reset the My Cloud, please refer to Answer ID How to reset a My Cloud device Defective or Damaged Drive - Warranty Replacement To replace the defective or damaged drive under warranty, please check the drive's warranty If the drive is in warranty, Create an Online RMA Data Recovery Service If data recovery is required, please contact one of our preferred data recovery partners or a data recovery company of your choosing.
Mac Discovery Ensure the computer is set to allow sharing. Western Digital does not perform data recovery services. If data recovery is needed, please see Western Digital's Data Recovery page.
- WD external drive is not seen by Windows or Mac and data on the drive is inaccessible | WD Support.
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Special handling is required to protect hard drives from damage. For more information on how to avoid ESD damage. Please see Answer ID How to properly handle Western Digital internal hard drives for more information. Please see the answers below for assistance formatting your drive: How to format a WD hard drive to exFAT or FAT32 file system for more information After initializing and formatting, internal drives should automatically be seen by the operating system. If the drive does not appear, please follow the instructions below: Shut down the computer the drive is connected Verify the SATA cable is in working condition and replace with a known good cable if needed Check that both the data cable is securely plugged in at each end and the power connector is securely connected to the drive.
For assistance, please see Answer ID How to access Disk Management in Windows If the drive is seen in Disk Management, the drive should be able to be initialized and formatted. Please note that this will erase all contents of the drive. If data recovery is required, please visit one of our preferred data recovery partners. WD does not provide data recovery services.
See Answer ID How to test a drive for problems using Data Lifeguard Diagnostics for Windows Test the drive on another SATA port on the motherboard Test the drive on another computer If the drive still cannot be seen by the Windows OS, please check the drive for damage. For assistance, please refer to Answer ID Please refer to Answer ID How to test a drive for defects or problems on a Mac If the drive still cannot be seen by the macOS please check the drive for damage. For assistance, please fefer to Answer ID Or where I need to go from here.
Hope we can figure this out. Maybe you should try to check the USB port in which you are connecting the drive i. Also, you can try to connect the drive in any other macOS if possible. Worked fine and then suddenly stopped and i had a screen message: I think you need to erase your disk once with the Disk Utility. Backup all your data and format it using Mac OS Journaled. Chances are high it will then be used as a Time Machine backup drive.
I did that after I downloaded files I wanted.
Windows or macOS Cannot Find My Drive | WD Support
Then later after I erased everything and screen indicated that the external drive was empty I had the message reappear. I think the drive must be faulty. This was the message i had after erasing the disk drive. Any suggestions? Support Downloads Knowledge Base. German Spanish Italian French. HGST Support. External Drives for Mac.